Privacy Policy

NS Creative Solutions
Last updated: 14 October 2026
Website: nscreativesolutions.com

NS Creative Solutions ("NS Creative Solutions," "we," "our," or "us") respects the privacy of people who visit our website, submit enquiries, commission creative services, or communicate with us. This Privacy Policy explains what personal information we collect, how we use it, when we may disclose it, and the choices available to you.

Who is responsible for your data: NS Creative Solutions is the trading name used on this website. Legal operator: [INSERT THE REGISTERED BUSINESS/INDIVIDUAL LEGAL NAME]. Business correspondence address and country: [INSERT ADDRESS AND COUNTRY]. Questions and privacy requests can be sent to hello@nscreativesolutions.com.

1. Personal information we collect

Depending on your interactions with us, we may collect:

Enquiry and contact details: your name, email address, optional telephone/WhatsApp number, company or brand name, and messages or other correspondence.
Project information: the service selected in our enquiry form (including Halloween/seasonal services when offered), project or engagement type, estimated budget, project description, requirements, reference materials, proposed schedules, and any files or links you voluntarily share.
Client and transaction records: proposals, contracts, billing information, invoices, payment status, deliverables, feedback, approvals, and support requests, where a project proceeds. If an independent payment service is used, it may process payment details under its own privacy notice.
Website and technical information: IP address, device/browser information, referring pages, access times, error logs, and other diagnostic or security information that hosting services and website software may process.
Cookie or similar-technology information: data from cookies and comparable technologies used to operate the website and, if enabled, measure traffic or support embedded third-party content.

You do not need to provide optional information to browse the public website. Required fields are identified in the relevant enquiry form. Please avoid sending passwords, government identification numbers, financial account details, medical information, or other sensitive personal information through the project enquiry form.

2. How we use personal information

We use the information above to:

Receive and respond to enquiries and recommend appropriate creative services.
Prepare estimates, proposals, project plans, and contracts.
Provide agreed services, communicate about drafts, obtain feedback, manage revisions, and deliver completed work.
Administer billing, payments, bookkeeping, and other legally required records.
Maintain, secure, troubleshoot, and improve website functionality, including detecting automated or abusive form submissions.
Protect our rights, investigate misuse, resolve disputes, and meet applicable legal obligations.
Send marketing communications only where we have an appropriate legal basis and have provided any required choice to opt out. Submitting a project enquiry does not, by itself, mean that you must subscribe to marketing messages.

3. Our legal bases, where required

If UK or European privacy law applies, the legal bases for our processing may include:

Purpose	Legal basis
Responding to a requested estimate or discussing a potential project	Steps taken at your request before entering into a contract
Fulfilling a project agreement and related customer service	Performance of a contract
Website security, fraud prevention, service improvement, and maintaining business communications	Legitimate interests, balanced against your rights
Tax, accounting, recordkeeping, and lawful requests from authorities	Compliance with legal obligations
Optional marketing or nonessential cookies where consent is legally required	Consent, which you may withdraw

Other legal bases may apply in particular circumstances. We will provide further information where required by law.

4. Contact forms and project submissions

Our website uses a WordPress-based enquiry form. A typical submission may include a required name and email address, a selected service, engagement type, budget range, and project brief, plus optional contact information. The form may use anti-spam measures and send a receipt or acknowledgement email. We use these submissions primarily to evaluate and answer your enquiry; they do not automatically create a paid contract.

If you provide another person's details, personal photographs, unpublished manuscripts, client data, or other protected material, you should have permission to share them for the intended purpose.

5. Cookies, analytics, and embedded content

The website may use necessary cookies or similar technologies for form operation, security, session management, and remembering basic preferences. Optional analytics, advertising, video embeds, social plugins, or third-party widgets may set their own cookies if those features are enabled. Their use is subject to their applicable terms and privacy notices.

Before publishing: confirm the website's actual cookie and analytics providers, update this section to name any material third-party tools, and display a consent/choice mechanism where required. You may also manage cookies through your browser settings, although disabling essential cookies may affect some features.

6. When we share information

We may share information, only as reasonably necessary, with:

Website hosting, storage, security, form processing, email, and IT-support providers acting on our instructions or under their own applicable terms.
Team members, illustrators, designers, developers, or other project collaborators who need relevant brief information to perform agreed work and who are expected to handle it appropriately.
Billing, payment, accounting, and professional advisory providers where applicable.
Regulators, courts, law-enforcement bodies, or other parties where disclosure is legally required or reasonably necessary to protect lawful interests.
A successor entity if our business is reorganised or transferred, subject to applicable requirements.

We do not publish your private project brief or personal contact information as portfolio content without an appropriate basis or permission. If the website later introduces advertising, retargeting, or additional data sharing, this notice and any legally required controls must be updated before those activities begin.

7. International processing

Because we can work with international clients and remote collaborators, information may be accessed or processed outside your country. Where data-protection law requires safeguards for international transfers, we will use an appropriate lawful mechanism and provide information about it on request. The countries and principal providers used for hosting, email, storage, and production should be confirmed before this page goes live.

8. How long we keep information

We retain personal information only for as long as reasonably needed for the purposes described in this policy. We assess retention using the status of your enquiry or project, the need to provide services or follow-up support, the sensitivity of the information, applicable contractual requirements, legal accounting and tax obligations, and the need to establish or defend claims. Enquiries that do not become projects are periodically reviewed and deleted or anonymised when no longer needed. Longer retention may apply to invoices, contracts, or legally required records.

Before publishing: confirm the actual enquiry, customer-record, backup, and server-log retention schedules; insert specific periods here if required by the laws that apply to the business.

9. Security

We use reasonable organisational and technical measures appropriate to the nature of the information we handle. However, no website, internet transmission, or storage method can be guaranteed completely secure. Please use our contact email if you believe information has been sent in error or a security incident may have occurred.

10. Your privacy rights

Depending on your location and applicable law, you may have rights to request access to your information, correct inaccurate data, request deletion, restrict or object to certain processing, receive a portable copy where applicable, or withdraw consent. You may also be entitled to appeal or complain to a privacy regulator.

To make a request, email hello@nscreativesolutions.com with the subject “Privacy Request.” We may need to verify your identity before taking action and may retain information where permitted or required by law. You can opt out of promotional emails using the unsubscribe method provided in them or by contacting us.

11. Children's information

Our website is directed to people seeking professional creative services, including adults commissioning children's-book work. It is not intended as a service for children to submit personal information independently. If you believe a child has sent us personal information without appropriate authority, contact us so we can review the matter and take the action required by applicable law.

12. External links and platforms

Our website may link to portfolio sites, social platforms, messaging services, payment providers, and other external websites. We do not control their data practices. Please review their privacy notices before sharing information with them.

13. Updates to this policy

We may revise this policy when our services, website tools, data practices, or legal obligations change. The updated version will be posted on this page with a revised date. Where required, we will provide additional notice or obtain consent.

14. Contact

NS Creative Solutions
Email: hello@nscreativesolutions.com
Website: https://nscreativesolutions.com/
Legal operator: [INSERT LEGAL NAME]
Business address: [INSERT BUSINESS POSTAL ADDRESS AND COUNTRY]

For project-related questions, visit our Contact page. For the rules governing paid work, please read our Terms & Conditions.